Testimonies
September 6, 2014
Martha Duran, Attended California State University Los Angeles.
I had the pleasure of working with Mike at a Los Angeles Hospital. Mike is a great mentor, who really cares about individual professional growth an the company’s success. Mike takes the time every morning and throughout the day, to make rounds with staff. He holds staff to high standards and guides his team(s) to success. No task is ever too difficult for Mike to complete. Mike’s vested interest is contributing to the success of his team-through empowerment and direction makes this possible.
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Dexter Patton – RN, BSN, CCM, MBA – Divisional Director Case Management
January 15, 2014
It has been a pleasure working with Mike Todai during his time with Health Management Associates. Mike is a dedicated and conscientious colleague who is always focused on quality care and effective results. Mike was instrumental in implementing IPPS 1599F within all 14 hospitals in our Division. He conducted numerous on-site evaluations, audits, and educational sessions allowing for a 92% divisional success rate in just seven weeks. His efforts culminated in an IPPS Educational webinar for Case Management Directors, case management associates, and the executive staff of all 14 hospitals within the division. Within that same time frame, Mike conducted Case management program assessments, Case Management Director and staff training and process implementation for two Division 3 facilities. Mike has been an invaluable asset to our case management efforts, his depth of expertise and knowledge of case management is unparalleled. He has my highest recommendation and I hope I get the pleasure of working with him again in the future.
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Roger Forgey Senior VP -Business Development, Regional Operations and Physician Services, Erlanger Health System Worked with Mike at Erlanger Health System
February 13, 2011
Mike worked at Erlanger Health System, Chattanooga, TN from 2002 to 2004 and was brought to create a legitimate case management department from what was then essentially a group of social workers and discharge planners. He was responsible for Utilization Review, Case Management, and Discharge Plan. Mike immediately added credibility to the department and quality staff. The numbers he produced during his time were superb. We had saved over 12,000 patient days and nearly 4 million dollars. Cost per admission was below budget and we essentially eliminated denials. Most importantly, we enjoyed a substantial decrease in denial rate as well. Through the series task forces we participated on, Mike was instrumental in reducing our ED diversion rate from nearly 20% to 3-5% as well.
Mike is a very likable guy who is slow to anger and patient with his colleagues. His style is to teach those around him so his core knowledge base is very strong. I believe he has done well in his career for a reason and would recommend him if you are looking for a high energy, competent and affable leader with a track record of success. Saved 12,211 bed days and $3.6 million. 18% increase in admission. Expenses below budget. Denial Rate decreased from 6.0% to 0.55%. Saved $400,000 per year without increasing staff. 55% of cases discharged before expected LOS. Reduced ED diversion from 17% to 3 to 5% range. Lower LOS, denial rate and fiscal management saved $1.1 million per year by refinancing long term bonds.
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Beth Eaves, RN Case Management Manager, CFHA
Reported to Mike at HCM LLC
February 11, 2011
Mike came to our facility during a challenging time in the case management department. He assessed the current workflow process and initiated several significant changes that have increased productivity and provided additional information to the staff. He also built relationships with vendors and streamlined some referral processes. He is very motivated, a creative thinker and very knowledgeable of the entire health care industry.
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Shawn Ogden, Clinical Liaison, Kindred Healthcare
Was with another company when working with Mike at HCM LLC
February 10, 2011
Mike is a rare individual in today’s health care community. He is extremely knowledgeable, goal and detail oriented. He does not drop the ball. I am truly amazed in the goals Mike has helped me accomplish, in the past several months. Mike has helped me open doors of communication with physicians, case managers and other health care professionals who had no understanding of how they could benefit from using LTAC hospitals.
The LTAC DRG software that Mike created has increased my referrals by 300% in just 3 months. He understands the big picture of how to give patients quality care, while decreasing the STAC hospital length of stay. My personal wish is that every hospital had someone like Mike Todai.
I give Mike Todai two thumbs up and my personal recommendation.
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Margaret Frederick
RN CASE MANAGER, Leesburg Regional Hospital Colleague
January 19, 2011
This is second time in the past several years that I had the opportunity of gaining knowledge and education needed to continue to pursue my career as RN case manager. Mike has recently served as our interim director. He provides much needed information and continuing education to our case management dept. and has enlightened his knowledge with our new incoming case managers. He provides us with service excellence and time management skills and juggling of insurance and safe discharge planning. His first time at our facility, there were many whom did not know enough about Medicare and we could not answer the basics. Our facility did not have continuing education for case managers and he provided this for us. We were very fortunate to have the time with Mike Todai.
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Fyllis Nadler
Owner PAL-Personal Alert Link (PAL BUTTON)
January 12, 2011
Mike is a caring, detailed professional whose objective is to provide the best care and resources for the community. His appreciation for the services we provide and his ability to pinpoint areas of concern for seniors suggesting methods to reach more people in need is truly a gift.
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Connie Davis: McAlester Regional Health Center
Hired Mike as a business consultant in 2006
February 25, 2008
I highly recommend Mike. He is an expert in his field and has the ability to communicate on any level. He is very energetic and able to energize the people he is training. He has a broad range of skills and is very inventive in problem solving. We have experience great outcomes from his leadership.
Top qualities: Great Results, Expert, Creative
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Carrie Arens
Horn Memorial Hospital, Iowa
RHIT Health Information Director
RAC Coordinator at (Critical Access Hospital)
August 19, 2009
We would like to thank Mike for a great education session at Horn Memorial Hospital. Our RAC team was very impressed with your presentations and the contacts he made within our facility. Comments we got back were: “Very informative”, “Good foundation of what RAC is”, “Excellent physician education”, “Great one on one contacts”, and “Above and beyond what was expected”. Thanks again Mike for an excellent RAC education session!
-The HMH RAC Team.
Service Category: RAC education
Year first hired: 2009
Top Qualities: Great Results, Personable, Good Value
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Vincent Bonetti
Huntsville Hospital, Alabama
Executive Director
Revenue Cycle
August 10, 2009
I have worked with Mike at two locations, one with same employer and one where we hired Mike to assist our internal evaluation and improvement. Mike is very detail oriented and results oriented. Mike produces at very high levels and with focused outcomes.
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Deepak Suri
Community Health Systems
Director MIS
Mike’s colleague
June 22, 2009
Mike is a result oriented individual and knew what he wanted to accomplish when he came to Brazosport, he worked towards a common goal for his department and the Hospital. His focus was precise and his energy everlasting. The Utilization Review – Case Management Department wanted to track certain indicators in an efficient and timely manner so he produced results in a matter of months. He analyzed all the parameters and came up with simple solutions that made it easy for everyone to do their part. Automation played a big part in this; he also would always use technology to make subtle changes to accomplish big changes. His solutions were simple timely and result producing. He was always helping others in whatever they wanted. I have the privilege of working with him and we partnered in getting some of the things accomplished. Quite often even Hospital Administrators (CNO,CEO etc) would seek his guidance in areas that was not his expertise as they knew he could come up with new ideas, seek solutions that were out of the box. Mike has the knack, the desire and ability to get everyone involved and get things done in a timely manner for the benefit of the whole organization.
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Susan Steed Cobb
President
Cobb Consulting LLC
June 29, 2009
Mike is an outstanding, results-oriented professional consultant. He was brought into a large, high profile health system as part of a turn-around project and was able to hit the ground running and complete his deliverables very effectively in a short period of time. He is both personable and task oriented, which made him a tremendous asset to this consulting engagement. Mike’s work ethic is also very admirable; he came in early and stayed late on many occasions to ensure the success of the project. Although Mike is a nurse and subject expert in the area of clinical consulting, he has a tremendous knowledge of business and was able to help out on the Revenue Cycle side as well. Mike is very pleasant to work with and was well received by both the client and his colleagues/teammates. Mike is a humble, skilled leader of people who is sincerely dedicated to helping hospitals and health systems improve so they can continue to carry out their missions and improve the health of the people they serve.
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Dolly McCranie
TVRH, The Villages, FL
Director of Case Management
Hired Mike as a Case Management Consultant in 2008
April 6, 2009
Mike Todai is a very professional and knowledgeable consultant. He provided a thorough evaluation of the processes currently in place at Central Florida Health Alliance and make recommendations that prompted improvements that were measurable within the first 3 months and continue to this day. He developed an excellent rapport with staff and physicians and provided much needed support for a rapidly growing healthcare system. He assisted with data analysis that provided excellent feedback that resulted in practice changes with our hospitalists groups and primary care physicians. He provided support and encouraged implementation of exciting changes. He was a wonderful mentor during a time of transition. As a healthcare consultant he was able to work across departmental boundaries and assisted with increased collaboration for superior results. He was always available and continues to provide support.
Top qualities: Great Results, Personable, Expert
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Ajay Bisht
Central Florida Health Alliance, FL Hospitalist M.D., P.C.
Worked with Mike at HCM LLC
April 5, 2009
Mike is very well versed at what he does. He has helped our group of doctors understand the art of correct documentation in the hospital and that has had a huge impact on our practice. He understands DRG CODING DOCUMENTATION inside out and also gave us material to read and understand the subject better. He is very hard working and always available to answer questions. It has been an absolute pleasure to know Mike and work with him.
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Loraine Canedy
TVRH, The Villages, FL
hired Mike as a Business Consultant in 2008
April 7, 2009
Mike Todai was instrumental in effecting cost-savings measures relative to streamlining the compilation of reports which routinely were labor-intensive. By streamlining the daily reports within our department, the results were more efficient data reporting, and increased productivity. I had the pleasure of working with Mike for the past four months. Mike has a pleasant demeanor and is easy to work with. He is detail-oriented, creative and his knowledge of computer compilation and implementation of data is commendable. He is also trustworthy and dependable.
Loraine Canedy at The Villages Regional Hospital, Case Management Department Phone: 352-751-8385
Top qualities: Great Results, Personable, Expert
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Waheeduz Zaman
Central Florida Hospital in Leesburg M.D.
January 28, 2009
I worked with Mike while he was doing case management consultancy at my hospital. I was really impressed with his dedication to his work. He believes in less but effective information. I learned from him in 15 minutes that all case managers could not tell me in two year. He is without a question the best at his job.
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Laurie Jaccard
Clinical Intelligence, LLC Owner
Worked directly with Mike at CareNexus
May 23, 2008
Mike Todai is a highly respected healthcare professional. He is highly motivated, passionate individual, with a responsible work ethic and a solutions-oriented approach to healthcare performance improvement and problem solving. Mike is extremely supportive of his colleagues and has a keen ability to motivate everyone in his presence. Mike’s high work ethic, integrity, energy, enthusiasm and drive create a positive working environment for both clients and colleagues alike. Mike is very technical and yet creative in his ideas and possesses an outside of the box thinking ability. Personally, Mike is warm and thoughtful and his family is the most important part of his life. Mike is reliable and dependable and is an asset on any team. Thanks for being such a great mentor Mike. I’ve worked in the healthcare industry for 25 years and you are by far a role model of a professional striving for continuous excellence.
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Scott McConnell
CareNexus
Senior Consultant
Worked indirectly for Mike at CareNexus
May 12, 2008
Mike is a detail-oriented consultant that continuously strives to exceed the strategic objectives of his clients. He is an excellent project manager and drives his teams for results. He demonstrates outstanding knowledge of Case Management, Patient Care, and Transition Management. He has expertise in developing an infrastructure for a successful Case Management Department, developing programs to improve patient throughput, managing and successfully appealing denials, and saving organizations money by improving length of stay. Mike is also an expert at improving Case Mix Index by helping organizations improve clinical documentation. I find Mike to be a friendly and hard-working individual who always enjoys a challenge. I highly recommend Mike for any position or project work that may come his way.
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Janyth Riedel
Nsight, Inc. Owner RHIA, CPCS
Worked directly with Mike at CareNexus
May 12, 2008
I have worked with Mike on several projects and have found him to be very results oriented. Mike has an excellent rapport with facilities, physicians, and staff. I would very highly recommend him as I have found him to be extremely resourceful and competent in his consultative practice.
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Barbara Frustaci
Off-site Administrative Director
Worked with Mike at CareNexus / Phase 2 Consulting, a division of RehabCare
December 27, 2007
Mike is an individual that sees the big picture when working on a project. Mike is diligent, objective and thorough. When working with Mike, you will find someone that is informative and creative. He is also someone that helps out anyone involved with the project. Mike is a team player and a person that I would recommend for any company.
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Manoo Bhakta
Erlanger Medical Center MD
Worked directly with Mike at Erlanger Health System
March 1, 2008
It was exciting to work with you; you were at the forefront of changing the face of CM at Erlanger; people skills are your main strength – you have the vision and then can work with everyone to see that it’s carried through. You are extremely personable, easy to talk to, passionate about your work. You were the driving force of positive change in the UR process; CMs became much more proactive in meeting the needs of the patients and the physicians. You are very adept at working with patients, their families and the medical staff – a challenging task. You are not afraid to think outside the box; you are willing to take the initiative.
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Pam Maher
Chief Operating Officer
Brownsville Medical Center Tenet Health Systems
Managed Mike at Brownsville Medical Center, Tenet Health Systems
February 23, 2008
Mike was an outstanding, successful Director of Utilization Review and Resource Management. He has the ability to vision, analyze, develop processes, and successfully implement to the benefit of the organization. Contributing to his success is his ability to work with people – he works well with is direct reports as well as with physicians, other managers and staffs within the organization, and administration. In working with me, I always appreciated Mike’s excellence in performance and his communication to me – he always kept me informed of the good, the bad and the anticipated issues. He would present his plans and we would discuss and strategize. I was never caught short when it came to Mike’s areas. Through Mike’s skills, knowledge and leadership the length of stay was significantly reduced and very significant dollars were saved by Mike’s various process improvements and identified savings opportunities. Mike is able to look at the ‘big picture’ and also manage the details – not a combination of skills that everyone has. Additionally, and equally important, at least from my perspective – Mike was always looking for quality of care opportunities. Cost savings were not at the sacrifice of quality. He improved quality also. It was with sadness that I received Mike’s resignation to accept an opportunity at a larger facility. It was not with surprise however. It was evident that Mike would move onward and upward – and I could not wish otherwise for him. I believe the short version of my opinion of Mike is best summed up with the following comment – I would hire him in a second should that opportunity ever present itself.
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Carolyn Schreeder
Erlanger Health System Director, Professional Practice
Worked with Mike at Erlanger Health System
January 31, 2008
Mike was employed in senior management at Erlanger Health System as the Director of Case Management. Under Mike’s direction, Case Management was restructured to Care Management which at the time had greater fit with current terminology; form, with clear definition of roles; and function, providing care managers with specific assignment areas, weekend coverage, and team leader oversight. Mike also was instrumental in securing a consulting firm to help guide our organization meet appropriate guidelines for outpatient reimbursement. Even though our organization has restructured its senior leadership, much of the work that Mike implemented in the Care Management Department remains in place. Some of these accomplishments include weekend and on-call coverage, a multidisciplinary approach to discharge planning, service line assignments, care management assessments, and knowledge concerning inpatient versus outpatient criteria.
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Rajesh Dalal
Raj Dalal, M.D.,P.A. MD Owner
Worked with Mike at Brazosport Memorial Hospital
March 31, 2008
Mike had worked as an outcome manager in Brazosport Medical Hospital for a few years. (Now Brazosport Regional Health Center). He had been a very effective professional at work. He was extremely successful in achieving goals for better outcome and early discharge without compromising care for patients. I had enjoyed working with him.
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Robert Sizemore
Phase 2 Consulting
Senior Consultant
Worked directly with Mike at CareNexus
June 19, 2008
Mike Todai is a kind and thoughtful family man that is a detail driven, honest and respected professional. He is supportive and respectful of his work associates, extending a keen awareness and ability to motivate others while displaying a strong work ethic. He is a skilled project manager and demonstrates a sound knowledge of Case Management, Patient Care, and Transition Management skills. Mike is energetic, enthusiastic and creative in carrying out his work assignments consistently. Mike is creative and thinks outside of the box. He is personable, reliable, dependable, industrious, and works as a team player.
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Mark Donnelly
Phase 2 Consulting
Senior Analyst
Worked with Mike at CareNexus / Phase 2 Consulting, a division of RehabCare
December 10, 2007
Mike has a rare combination of superb business acumen and analytical ability. He has lead and coordinated the design and development of programs at Carenexus/Phase 2 Consulting for last three years. Mike has implemented functional process models at our client hospitals that reduced the length of stay, denials, and resource utilization. He has renegotiated managed care contracts, and developed score cards for results tracking, which have created significant cost savings for our clients. Mike is very well received in the company and by our client hospitals. He is currently designing a model that will implement standardized integrated care coordination across 10 Free Standing sites and 110 Acute Care Rehab Units.
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Terry Johnson
Health Services Director
United HealthGroup
Reported to Mike at Star Health Plan (Birch & Davis Healtlh Management Corporation)
December 10, 2007
Mike is detailed, knows the business, can see big picture and implement changes to achieve a positive outcome. He is knowledgeable about Medicaid, managed care, case management, quality improvement.
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Terry Findling
Affiliated Computer Services
Director, Information Services
Worked with Mike at Star Health Plan (Birch & Davis Healtlh Management Corporation)
January 30, 2008
Mike Todai is a well-educated individual with a broad healthcare background. As the Director of CQI, Mike successfully led the team responsible for the implementation of Case Management, Health Education, Prior Authorization, and other health services necessary to support approximately 154,000 Texas Health Network members. Mike is a great team player who was very supportive of the other management team members.
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Torje Scott
Medicaid STAR Health Plan
Health Services Director, EDS/NHIC
Managed Mike at STAR HEALTH PLAN (EDS/NHIC)
February 25, 2008
Mike is highly regarded by all who work with him. He has exceptional rapport with physicians, management and employees and is able to influence them to respect his company perspective and goals. Mike exceeds expectations as an employee or consultant as he is highly versed in our business and driven by an exceptional work ethic. Mike has a unique ability to identify, reverse and manage problem work processes; he can deliver measurable and sustainable accountings of his successes and profit savings.
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Patti Sheldon
Administrator at AV Hospital, Lancaster, CA
May 1, 2010
I would highly endorse this man for any business needs you may have as I’ve found him to be a wonderful example of “The Perfect Consultant!” He came to our hospital and spent time first, getting to know key stakeholders and our unique culture, before suggesting changes. He has a wide body of knowledge and vast experience to pull from, but doesn’t try to force you into a particular box. Instead he relates examples of how he happened to be successful in the past, in a specific area, and then gives several great ideas and suggestions, helping us to craft them to fit our particular situation. He’s also a great listener, but keeps one focused on the task at hand. He’s great at following though on what he says, and encourages others to give the same. Although it’s difficult to summarize all Mr. Todai’s strengths within this space, suffice it to say that Mike will provide a valuable, eye-opening perspective to any organization, and I have no hesitation in recommending him as a consultant for your company, as I have found him to be creative, flexible, and highly knowledgeable regarding hospital operations, and he is committed to the pursuit of excellence in everything he does. Should you desire further information on this exceptional person, please feel free to contact me at (661) 949-5938. Regards, Patti Sheldon RN, BSN, PHN Administrator, AV Home Care
Top qualities: Great Results, Personable, Creative
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Deborah Chapman
Hired Mike as a Business Consultant in 2010
June 23, 2010
I was really concerned when I heard that my hospital had hired another consultant. I had experienced 4 other consultants in the 9 years I worked here, and they all did the same thing. So when I was told that another consultant would be coming to see what we do, I thought here we go again. We were already working shorthanded. But Mike was different he came up to the floor I was working on he took time to talk with me and to see what I do, he also asked all of us how we think Case Management should be. He then took the majority vote and taught us how to make things work more efficiently. He also noticed that we were working short and used the numbers to show this to administration. He explained interquale and how to us the book, which was something that never was really explained to us. He was always available when I had a question and he would come right up to my floor to show and explain things to me. He was really hands on and did not just talk with administration he worked with the Case Managers.
Top qualities: Great Results , Expert , Creative
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Card received from Heidi Dell an experienced Social Worker at California Hospital June, 10, 2010. (PCC, or Patient Care Coordination is the equivalent of a case management department.)
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Heidi Dell
Hired Mike as a Business Consultant in 2010
June 11, 2010
Mike served as a UR / CM consultant at our Acute Hospital for 6 months. Mike Todai is a skilled utilization review trainer, clinician, and mentor. Mr. Todai encourages each member of the interdisciplinary to provide their unique perspective to the problem at hand. Mike demonstrated a sincere desire to improve processes and outcomes for our organization.
Top qualities: Personable, Expert, High Integrity
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Eva Cox
Hired Mike as a Business Consultant in 2010
April 6, 2010
Knowledgeable, Good Instructor, Not Judgmental. He is able to adjust the program if the need is apparent the sign of a good consultant is he ability to solve the problems and show you how to proceed with fair expectations.
Top qualities: Great Results , Personable , Expert
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Clarissa Epps
Hired Mike as a Hospital Consultant in 2010
March 24, 2010
Mike has the ability to challenge your thought processes…He tips the knowledge scale and is always happy to share what he knows. He has been a most valuable asset and made a lasting, positive impression on all that have had the opportunity and pleasure to learn from him. Any organization that hires Mike will indeed benefit greatly.
Top qualities: Personable, Expert, High Integrity
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Maria Sanchez, LCSW, Manager of Case Management Dept at Antelope Valley Hospital, Lancaster, CA
Hired Mike as an Acute Care Hospital in 2010
March 14, 2010
Mike is a very personable and reliable individual. He has a wealth of knowledge of healthcare and case management. Mike is able to build a quick rapport with physicians and other healthcare staff. He’s a great leader!
Top qualities: Personable, Expert,Creative
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Robert Frohlich, (client)
Central Florida Hospital Association
PFS Director over two hospitals
August 16, 2011
“Mike was easy to work with at Central Florida Health Alliance. Mike was the interim director of Case Management on the Revenue Cycle Team. As part of the Revenue Cycle team, Mike was able to improve interdepartmental understanding of Case Management issues that affected the revenue stream for the organization. He looked for solutions and implemented change as needed to improve operational performance. Mike was practical and a visionary manager. He is very supportive of colleagues. Mike believed collaborative problem solving. With Mike, it was always getting the best results, not getting the credit. He understands the healthcare revenue cycle.”
Top qualities: Great Results, Personable, Expert
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Leanne Goins, Administrative Assistant
Erlanger Health Systems
Administrative Secretary
July 19, 2011
“I worked for Mike Todai for a period of two years while he was employed at Erlanger Health Systems. Mike was the Director for the Care Management Department. I have to say that Mike is without a doubt the most intelligent person I have ever met. Mike has a true passion about his work and his goal is to have a team that works together and completes projects before deadline while meeting customer satisfaction maintaining employee satisfaction as well. In my years of working I had never had a boss that challenged me on a daily basis. He had the capabilities to see people’s strength’s and encourage them to use those talents. Mike challenged and encouraged me to learn computer programs that I had no idea I was capable of doing. Once an employee mastered a new challenge Mike always made sure to make that staff member feel good about what they had accomplished. Mike was very aware of budget processes and in no way wasted time or dollars of the company. Mike has high standards for himself and is not afraid to take on a challenge. Mike is a remarkable man with a true passion for success and success of the others. The years I worked for Mike proved to be some of the most enjoyable and most beneficial to my career. It is a true pleasure to know Mike both personally and professionally.”
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Shaun Beggs, CPA, CHFP has endorsed your work as President & CEO at HCM LLC.
Dear Mike,
I’ve written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: “I utilized Mike to develop our care management program and train our staff when I was the CEO of a 200 bed hospital that included acute, SNF, IRF and home health.
Mike reorganized our staff and transitioned our capabilities to advance from clinical documentation improvement to care management. Our results were excellent, as we improved referral and proper utilization of our transitional and outpatient services as well as reduced length of stay by 1.5 days.
Mike does an excellent job of relating to nurses, social workers and physicians in his implementation and management approach. He implemented daily reporting tools as well as Interqual and Milliman guidelines to support our program. Mike is extremely knowledgeable and well-respected.”
Service Category: Business Consultant
Year first hired: 2007
Top Qualities: Great Results, Personable, Expert
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Carol Ann Parker (SLRH), has written to Mike Todai.
Mike,
I want to thank you for everything you have done – and continue to do – to support us in developing our case management models and strengthening our contribution to patient care as well as hospital operations.
Our program at SLRH – including the restructuring and the improved multidisciplinary approach – has moved in a positive
direction in the past year. You assisted us in taking a model that was awkward and gave us the support to make the changes
necessary.
I want to also thank you for the collaborative way you approach your work with all of us at the LHMs. You are a respectful
facilitator who recognizes the unique qualities each entity brings to the table.
As these times are extremely challenging for all of us in hospitals, I am not sure you always get the acknowledgement you deserve. Since this week in our Catholic tradition signifies glorious new life after struggle, it seems an appropriate time to say : Thank you very much.
Sincerely,
Carol Ann
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Becky Tarr, has written to Mike Todai.
Mike,
Mike Todai is a consummate professional. I had the pleasure of meeting Mike several years ago when I was Vice President of the Revenue Cycle in a hospital system in central Florida. I had recently been given the responsibility of the Case Management Departments and there was no Director at one of the facilities. I engaged Mike and his company – Hospital Case Management – to come in and provide leadership and direction to the team. His focus was also on providing the physicians with data to help them understand that changes were needed. Mike came on site, developed a rapport with key physicians including those who were non-compliant in the past, and began data mining. At that time, there was very little data readily available so Mike worked with the IT department to get downloads and preceded to turn data into meaningful information for our organization.
It was through Mike’s efforts with the physicians and Case Managers that one of our facilities improved its outpatient observation to inpatient conversion rate from 42% up to 58% that increased revenues without any additional expenses by over a million dollars.
Mike also assisted me in finding a suitable Director candidate and helped orient her to her new role. During this engagement he also provided basic education to the existing Case Managers and helped clarify and differentiate the roles between the discharge planners, the Case Managers and the Social Workers.
A few years later, I was again without a Director of Case Management and Mike came back to fill that role. Once again, he renewed his relationship with the physicians and staff and worked on site to improve processes and outcomes. During this time, LOS decreased back to budgeted days. Mike consistently demonstrates tremendous knowledge, enthusiasm, and flexibility. He is extremely committed to improving both processes and outcomes and will do whatever it takes to get the job done.
Mike has the ability to communicate with physicians of all specialties. He understands how physicians think and what motivates them to change behaviors and align themselves with hospital goals and strategies. This is his most valuable strength to organizations that are struggling to manage non-employed physicians.”
Service Category: Business Consultant
Year first hired: 2008 (hired more than once)
Top Qualities: Expert, High Integrity, Creative
Sincerely,
Becky Tarr
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- Case Management Scorecard
- Knowledge of Condition of Participation
- Multidisciplinary Rounds
- Rate of return 1 to 3